Return policy
At Austral Divers, we plan each activity in advance. Therefore, it’s important that you familiarize yourself with our terms and conditions before booking.
Cancellations
In accordance with the provisions of Law No. 19.496 on the Protection of Consumer Rights, it is expressly stated that the tourist services, diving activities and training programs offered by Austral Divers do not allow the right of withdrawal.
Therefore, once the booking has been made and payment has been made, it is not possible to cancel or request a refund under any circumstances, regardless of the reason for cancellation by the customer.
This is because, from the moment the reservation is confirmed, limited quotas, operational planning, equipment allocation, personnel, logistics, licenses, digital platforms and other costs necessary for the proper provision of the service are immediately activated, which are not recoverable.
Courses, training programs and e-learning
In the case of courses, certifications and training programs that include access to digital content or e-learning, it is noted that:
Access to theoretical material, digital platforms and training content is considered a service provided from the moment it is enabled.
Therefore, the value of the course and e-learning is non-refundable under any circumstances, even if the participant does not complete the practical part of the program.
Rescheduling
You can reschedule your activity by giving at least 24 hours’ notice, subject to availability.
Requests made less than 24 hours in advance, or failure to appear on the day of the activity, do not allow rescheduling or refunds.
Environmental conditions
In case of adverse weather conditions, safety reasons or unforeseen situations, Austral Divers may cancel or reschedule the activity.
In these cases, no refund will be issued, and the customer may only choose to:
Reschedule the activity for a new available date, or
Keep the amount paid as a credit balance, subject to operational availability.
This policy applies to all activities offered, including introductory dives, recreational dives, courses, certifications, packages and expeditions, and is communicated in a clear, prominent and accessible manner before contracting and payment, in compliance with current regulations.
Cases of Force Majeure
In exceptional situations of force majeure (such as serious emergencies or other duly accredited events), Austral Divers may assess in good faith the possibility of supporting the client in the partial recovery of costs, provided it is possible and depending on the conditions imposed by external providers.
In these cases, the client must provide verifiable evidence of the situation that occurred.
It is important to note that the charges associated with payment methods (4% on national cards and up to 7% on international methods) are not refundable under any circumstances, as they correspond to external costs unrelated to Austral Divers.
Terms and Conditions for Promotions
The following conditions apply exclusively to current promotions and special offers. By participating in any of these promotions, the customer declares that they have read and fully accepted this addendum.
Group Participation
All promotions that specify a minimum number of participants require the entire group to attend together on the same day and time. Individual rescheduling within a group is not permitted. If one or more participants cannot attend, the entire group must reschedule, subject to availability and general policies.
Accommodation for Promotions
Accommodation included in promotions or packages:
It is strictly subject to availability in the booking system.
It must be confirmed by the customer via telephone at the time of making the reservation.
It may be in a shared room, depending on the conditions of the corresponding promotion.
To check available dates in a specific room or room type, the customer can:
Check the online availability calendar, and then
Confirm your chosen date by phone before considering your booking valid.
Guests who have not confirmed their accommodation date by telephone as part of promotions, discounts or special packages will not be accepted.
Confirmation Requirements
All reservations associated with promotions must:
Be requested by the group representative (when applicable).
Confirmation must be made by phone.
The minimum number of participants must be met, as indicated in the promotion.
Diving Expedition Cancellations
Diving expeditions, both domestic and international, require advance planning involving multiple external suppliers, non-refundable bookings, and complex logistics. Therefore, the following special cancellation conditions apply:
No Refund Policy
All deposits, reservations, and payments made for diving expeditions are strictly non-refundable, without exception.
This applies regardless of the reason for cancellation, including but not limited to:
Changes in the client’s decision
Inability to travel
Illness or injury
Personal, work-related, or logistical problems
Changes in flight or transportation availability
Any other circumstances beyond the client’s control or within their control
Immediate Use of Funds
Once a payment, whether full or partial, is received, it is immediately used to cover expenses such as:
Airfare
Accommodation reservations
Reservations for liveaboards, boats, or dive centers
Payments to local or international tour operators
Logistics and organization of the expedition
Many of these items are non-refundable by the suppliers, therefore the Center cannot reverse these payments.
Rescheduling
Rescheduling expeditions is subject to availability and the policies of the external provider.
In most cases, rescheduling is not possible without additional costs, and the Center does not guarantee date changes or transfers of payment to future expeditions.
Acceptance
By making any payment related to an expedition, the client declares that they understand and accept:
The non-refundable nature of all amounts paid,
That their payment will be used immediately to secure slots and services,
And that the above conditions apply in full.
Do you still have questions?
Return policy
That’s why we have a simple and customer-friendly returns policy.
Recreational Diving Cancellations
If you need to cancel your reservation, please let us know as far in advance as possible:
– Cancellations made more than 24 hours in advance: You can reschedule or receive a standard refund.
– Cancellation within 24 hours prior to the activity or no-show: In this case we cannot offer a refund.
Cancellations due to Environmental Conditions
Occasionally, weather conditions or other external factors may affect the safety and quality of the scheduled activity.
In such cases, we reserve the right to cancel the activity for safety reasons. If we cancel due to environmental conditions, we will offer you the following options:
Reschedule the activity for another available date.
A standard refund if rescheduling is not possible.
How to Cancel
To cancel a reservation or discuss alternative options due to environmental conditions, please contact us as soon as possible via contacto@australdivers.cl or +56998855099
Diving Packages
Packages sold between 2024 and September 2025 will be valid for 12 months from the date of purchase. Packages sold from October 2025 onwards will be valid for 6 months from the date of purchase.
Packages are personal and non-transferable. We recommend planning your dives in advance to take advantage of them within the validity period.
Standard refund
The following provisions apply to all payments made to the Center, whether for diving activities, promotions, accommodation, courses, reservations or other services.
Accepted Payment Methods
The Center accepts the following payment methods:
Debit cards
Credit cards
Other methods authorized and communicated by the Center
4% Card Payment Fee
All transactions made using debit or credit cards are subject to a 4% fee, corresponding to:
Payment processor fees,
External operating costs associated with the transaction service.
This amount is automatically charged by the payment gateway and is non-refundable under any circumstances, as it is not a charge levied by the Center.
Refund and Cancellation Policy Related to the Fee
In case of cancellation by the customer, the 4% fee will not be refunded, as it is an external and irreversible charge.
In case of cancellation, rescheduling, or suspension by the Center, the 4% fee will also not be refunded, as it is not part of the value received by the Center.
Any applicable refund will be made only on the amount after deducting this fee.
Acceptance of Terms and Conditions
By making a payment by any means, the client declares that they understand and accept:
The existence of this 4% withholding tax,
Its external and non-refundable nature,
And the application of these terms and conditions to all contracted services.
Terms and Conditions for Promotions
The following conditions apply exclusively to current promotions and special offers. By participating in any of these promotions, the customer declares that they have read and fully accepted this addendum.
Group Participation
All promotions that specify a minimum number of participants require the entire group to attend together on the same day and time. Individual rescheduling within a group is not permitted. If one or more participants cannot attend, the entire group must reschedule, subject to availability and general policies.
Accommodation for Promotions
Accommodation included in promotions or packages:
Is strictly subject to availability in the booking system.
Must be confirmed by the customer by phone at the time of booking.
May be in a shared room, according to the conditions of the corresponding promotion.
To check availability for a specific room or room type, guests can:
Check the online availability calendar, and then
Confirm their chosen date by phone before the reservation is considered valid.
Guests who have not confirmed their stay dates by phone as part of promotions, discounts, or special packages will not be accepted.
Confirmation Requirements
All reservations associated with promotions must:
Be requested by the group representative (when applicable).
Be confirmed by telephone.
Meet the minimum number of participants as indicated in the promotion.
Diving Expedition Cancellations
Diving expeditions, both domestic and international, require advance planning involving multiple external suppliers, non-refundable bookings, and complex logistics. Therefore, the following special cancellation conditions apply:
No Refund Policy
All deposits, reservations, and payments made for diving expeditions are strictly non-refundable, without exception.
This applies regardless of the reason for cancellation, including but not limited to:
Changes in the client’s decision
Inability to travel
Illness or injury
Personal, work-related, or logistical problems
Changes in flight or transportation availability
Any other circumstances beyond the client’s control or within their control
Immediate Use of Funds
Once a payment, whether full or partial, is received, it is immediately used to cover expenses such as:
Airfare
Accommodation reservations
Reservations for liveaboards, boats, or dive centers
Payments to local or international tour operators
Logistics and organization of the expedition
Many of these items are non-refundable by the suppliers, therefore the Center cannot reverse these payments.
Rescheduling
Rescheduling expeditions is subject to availability and the policies of the external provider.
In most cases, rescheduling is not possible without additional costs, and the Center does not guarantee date changes or transfers of payment to future expeditions.
Acceptance
By making any payment related to an expedition, the client declares that they understand and accept:
The non-refundable nature of all amounts paid,
That their payment will be used immediately to secure slots and services,
And that the above conditions apply in full.
Do you still have questions?
Contact us, we’ll be happy to help you find the best solution for your situation.
Última actualización: Diciembre 2025